Opening Hours

Monday - Friday: 09.00 - 17.00

*Excluding Bank Holidays and Public Holidays

 

For Online Queries

Please email: online-avoca@avoca.com

Telephone: +353 1 274 6996

By Post: Avoca Online Store

Unit 1

Riverside Business Park

Rathnew

Co Wicklow

Ireland

A67N732

 

For Food, Store, Cafe and Restaurant Compliments and Complaints

Please email: customer-services@avoca.com

By Post: C/O Customer Services Manager

Avoca Head Office

Kilmacanoge

Bray

Co. Wicklow

A98 PSP3

 

For General Queries

Please email: info-avoca@avoca.com

Telephone: +353 1 274 6900

By Post: Avoca Head Office

Kilmacanoge

Bray

Co. Wicklow

A98 PSP3

Please find individual store, cafe and restaurant details on our list of locations here.

Thank you for your interest in working as part of our team. Please see our Jobs page for details on current vacancies.

You can purchase and redeem a gift card online or in-store (with the exception of our Airport store). Gift cards are available in any denomination from a minimum of €10 to a maximum of €20,000. If you would like to purchase a gift card online you can do so HERE.

Unfortunately, we do not offer eVouchers at present.

All gift cards purchased online are shipped using a courier service. Shipping cost will be added on to your total during checkout process. Avoca gift cards will incur the minium standard delivery charge. Worldwide Delivery rates can be view HERE. 

Avoca Gift Cards issued after December 2nd  2019, will have an expiry date of 5 years.

No, gift cards bought online must be shipped for security reasons.

No, the gift card may not be exchanged for cash.

Avoca gift cards can be used across *Avoca locations, online, retail stores, cafés, restaurants and food markets.

*Avoca Gift Cards are not valid at the Avoca store in the Dublin Airport & Kildare Village.

*Avoca Gift Cards issued from our Belfast location are issued in sterling. Unfortunately, these gift cards cannot be redeemed online.

You can check the balance on your gift card online by registering an account or signing into your account if you're already registered. Once signed in, go to My Account and select 'Check Gift Card Balance' and enter your card details.

If you prefer speaking to a member of staff you can call or visit your near by Avoca and a member of our Avoca team will be happy to assist you at any till point.

* Gift Card balance cannot be checked at our Airport store.

Avoca gift cards purchased from our online store: Please contact our online customer service team at online-avoca@avoca.com or by phoning +353 1 274 6996.

Avoca gift cards purchased from Avoca stores, food markets and restaurants: If possible, please contact the store where the gift card was purchased. Find store directory HERE 

Yes! Customers can choose to add a gift message in the shopping basket before entering payment details. To do this, look for Gift Wrapping and click on this message  'Add Gift Wrapping & Personal Message' and a text box will pop up where you can enter the message you would like to be included with your gift card.

Yes! When placing an order online, at the cart stage you'll see this message "Do you have an Avoca Gift Card?"

Here you will enter your Gift Card number and pin and click 'Check Balance'. The 'Usable Amount' will appear and then you can 'Insert the amount you wish to use' and Apply.

*Please note: Once you enter your gift card number and select apply our system will hold this value for 24-36 hrs for security reasons.

Once you enter your gift card number and select apply our system will hold this value for 24-36 hrs for security reasons.

Any refunds from a purchase that was made using an Avoca Gift Card will be applied to an Avoca Gift Card only. Your Avoca Gift Card will be credited the amount of the refund and your new Avoca Gift Card balance will reflect this.

Unfortunately, at present we only accept one gift card per transation.

Unfortunately, gift cards are not accepted as payment for shipping cost.

Welcome online. Shopping at avoca.com is simple. Browse our departments and products from the top navigation. Drop down menus will help you search categories. Once you have found the items you would like to purchase simply add these to your Shopping Basket and follow the prompts to proceed to purchase.

Our online store stocks a large selection of our Avoca branded merchandise. This includes items which we have woven at our Avoca mill, have been designed by our team of in-house Avoca design team, food and drink items created in our Avoca kitchen and our cookbooks which have been created with our executive chefs, Avoca seasonal hampers and our Avoca gift cards which can be used both online and in-store.

If you have forgotten your account password, click the "I have forgotten my password" link under the sign in section. Enter your email address and an email will be sent to you with a new password and a link which will redirect you back to our website.

It is very simple; when you proceed through purchase you can change your address. You will find an option to "Change Your Address" in the final stages of your order. Or, you can edit your details in the "My Account" section.

We're delighted to hear that you would like to join our mailing list. Please sign up by entering your email information at the bottom right corner of our website. After signing up, you'll receive a confirmation email to ensure you want to sign up. Please make sure to follow through with this step or your registration will not be complete.

If you're experiencing any issues signing up please contact our online customer service team here online-avoca@avoca.com.

At the bottom of all our emails is an unsubscribe link, simply click on this link and follow the instructions. If you need further assistance please contact our online customer service team here online-avoca@avoca.com.

Please see our privacy policy for details on how we handle your personal information.

Registering with an Avoca Online account may make the shopping experience quicker and easier for you. By registering you're able to store information such as address details, contact information, order history and you're able to access our gift card balance checker. You can however opt to shop as a guest and enter all this information during the payment process.

There is an option within your Avoca Online account where you can choose to tick or untick a box depending on your newsletter preference.

Avoca.com currently supports 4 types of currencies: EUR (inclusive of VAT) this pricing is assigned to Irish shipping locations, GBP this pricing is assigned to United Kingdom shipping locations, USD this pricing is assigned to USA and Canada shipping locations and EUR (excluding VAT) this pricing is assigned to all remaining countries not mentioned above.

We currently accept the following payment methods: Visa, MasterCard and PayPal.

Once you're done shopping, view your shopping basket page, on the right side of this page below your 'Total' you will see this message "Do you have an Avoca Gift Card?"

Here you will enter your Gift Card number and pin and click 'Check Balance'. The 'Usable Amount' will appear and then you can 'Insert the amount you wish to use' and then click Apply.

*Please note: If you enter an amount to be redeemed from your gift card, and do not complete the purchase, the value entered may be held for up to 36 hours for security reasons. 

If you're experiencing any issues, please contact our Avoca Online Customer Service Team hours of operation are Monday - Friday, 09.00 - 17.00.

Telephone: +353 1 274 6996
Email: online-avoca@avoca.com.

We try to get your order delivered to you as quickly as possible. After your order is placed, you have a very limited time to cancel the order before it is dispatched. Once your order has been dispatched, we are unable to cancel your order. Please contact the Avoca Online Customer Services team by telephone on +353 1 274 6996 or by emailing to online-avoca@avoca.com immediately if you need to cancel an item. In the event that your order has already left our dispatch centre, you can return it to us and request a refund following our returns policy. Please see our Returns Policy for more information about this process.

We strive to dispatch orders as swiftly as possible, this means we are often unable to add items to an existing order once it has been placed. However, if you contact our Avoca Online Customer Services team by telephone on +353 1 274 6996 or by emailing to online-avoca@avoca.com as quickly as possible and your order has not been processed we will endeavour to assist you with your request.

Our delivery courier for online orders is DHL.

Avoca will send you a confirmation email you have placed your order and payment has been accepted. Following this we will notify you via email when our dispatch team begin processing your order. Finally you will receive an email from us to let you know your order is packaged and ready to be collected by our courier and delivered to you. This final email will include your tracking number where you can follow your order's process via our courier's website, visit DHL tracking page. If you have any queries regarding the status of your order, please do not hesitate to contact us by telephone on +353 1 274 6996 or by emailing to online-avoca@avoca.com and our team will be happy to assist you.

Our aim is to dispatch orders as swiftly as possible, this means we cannot amend details prior to your order leaving our dispatch unit. Please contact our Avoca Online Customer Services team by telephone on +353 1 274 6996 or by emailing to online-avoca@avoca.com as quickly as possible should you notice your details are incorrect.

If your order has left our dispatch centre you may need to contact our courier DHL personally and request directly through them that your package’s delivery information be altered.

Please contact our Avoca Online Customer Service Team by telephone on +353 1 274 6996 or by emailing to online-avoca@avoca.com. Our Customer Service hours are Monday - Friday, 09.00 - 17.00.

We endeavour to take every care with your order, if you think your order did not go through please contact our Avoca Online customer service team by telephone on +353 1 274 6996 or by emailing to online-avoca@avoca.com.

In the unlikely event that we no longer have stock of an item you have ordered we will put your order on hold and a member of our online customer service team will contact you via the billing email address and or/ telephone number provided during payment. Our team will do their best to assist you based on your wishes at this point.

Our Avoca Online customer service team are happy to assist you in your enquiry. Please contact us by telephone on +353 1 274 6996 or by emailing to online-avoca@avoca.com and a member of our team will try to source the information you are looking for.

Our Avoca Online customer service team are happy to assist you in your enquiry. Please contact us by telephone on +353 1 274 6996 or by emailing to online-avoca@avoca.com and a member of our team will try to source the information you are looking for.

Our Avoca Online customer service team are happy to assist you in your enquiry. Please contact us by telephone on +353 1 274 6996 or by emailing to online-avoca@avoca.com and a member of our team will try to source the item you are looking for.

All orders placed Monday - Thursday are dispatched within 24-48 hrs from your purchase date and time.

For orders placed Friday - Sunday please allow 48-36 hrs for dispatch.

Most packages are delivered within 5 business days of their dispatch.

Normally all products on our website are held in stock, but on the rare occasion that an item is out of stock, we will contact you with the expected delivery time. Once your order is dispatched, you will receive an email from us with a tracking number, please allow up to 24 hrs for this tracking number to become active in the courier's system.

Yes. Please review your email confirmations to validate the courier selected.

For orders shipped using  DHL click here.

For orders shipped using DPD click here.

**Please note, it may take up to 24-48 hrs after you have ordered for your tracking number to appear in the courier's system.

Yes, Avoca are happy to ship our orders worldwide. Please see our Worldwide Delivery page for full information on delivery cost and estimated delivery time accurate to your shipping destination.

For online orders, we use both DPD & DHL courier services.

Yes, it is our couriers policy that you need to sign for your package unless you arrange otherwise with them.

If you are not at home to accept the delivery, our courier will leave a card with their contact details. You can then contact them directly to re-arrange delivery or arrange to collect your order.

*Important details on couriers right to leave a parcel with neighbour or concierge - To ensure parcels are not returned to Avoca by couriers due to the recipient not being home, and therefore delaying order delivery by 5-9 days, Avoca’s contract with couriers DPD & DHL authorises for parcels to be left with a neighbour. 
*The courier may deliver the parcel to a neighbor of the consignee’s address or a concierge at the consignee’s building or a pickup location within delivery hours, transport of the parcel will end at the time of delivery to the neighbor or upon obtaining a signature from the concierge or other recipient or leaving the parcel at the consignee’s building.

All orders dispatched outside the EU are sent free of any Irish taxes. Products delivered to destinations outside the EU (*UK excluded) may be subject to taxes, fees, levies or other charges, which are imposed by local legislation. 

**Please be advised that this information also appears in the checkout process to alert you, before you complete your purchase. 

The recipient of the products is responsible for all customs formalities for their export and import and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies and other charges. The recipient of the goods, not the person who ordered them, will receive a separate request for payment of these charges.

If you're ordering products to be delivered to someone else, please make sure they're aware they will be responsible for any additional charges. Unfortunately, we have no control over these charges and cannot predict what they may be, so we're unable to offer any assistance on these processes. We'd advise that you check the import charges applicable in any country before ordering products to be delivered there.

If you encouner any issues with your order please contact our Avoca Online customer service team by telephone on +353 1 274 6996 or by emailing to online-avoca@avoca.com.

• Simply complete the Avoca Online Returns Form included with your order to ensure we are able to quickly process your return or exchange, include this form with your return items. If you are missing the form you can find it here on our Returns Page.
• Make sure that all returned items are unused/unworn. Any items returned should be in the same condition as it was when you received it an must include all tags or labels and be in the original packaging.
• The cost of returning unwanted items is at your expense and we recommend that you use a carrier who can give you a ""proof of posting"", as until the parcel is received by us, it will remain your responsibility.

Post parcel back to us. Our address for returns is as follows:

Avoca Online Store, Unit 1

Riverside Business Park

Rathnew, Co Wicklow

Ireland, A67N732"

Return or exchange an unwanted item within 30 days of purchase (For sale items, any refund or exchange must take place within 14 days of purchase). Any returned goods must be unused/unworn and in the same condition as it was when you received it, must include all tags/ labels and be in its original packaging. The cost of returning unwanted items is at your expense. We do not offer a collection service. We recommend that you use a carrier who can give you a "proof of posting", as until the parcel is received by us, it will remain your responsibility.

If the product you received is faulty or you received the wrong item, please contact our Avoca Online customer service team by telephone on +353 1 274 6996 or by emailing to online-avoca@avoca.com in advance of returning your item.

We are happy to help. Please contact our Avoca Online customer service team by telephone on +353 1 274 6996 or by emailing to online-avoca@avoca.com in advance of returning your item.

Please allow up to 21 days for refunds to show up on your account. We will refund you by the same method that the original payment was received.