Returns & Refunds

We hope you’re delighted with your Avoca order! If for any reason you aren’t, we're happy to accept your unwanted items. If you're nearby an Avoca store, we offer easy in-store returns!

Christmas Return Policy

For purchases made on Nov 1st, 2023, until the end of the year 2023, we will gladly exchange or credit your purchase at the original price up until January 19th, 2024. As per our return policy guidelines proof of purchase is required and *sale items must be returned within 14 days.

Return Policy

You can return items via post or to an Avoca store* within 30 days of purchase for full-price items and 14 days for any sale items. Any returned items must be unused/unworn and in the same condition as it was when you received them, all tags/labels must be attached and be in their original packaging. 

We kindly ask you to contact us in advance of returning your items or we may not accept your return. The cost of returning unwanted items is at your expense and we highly recommend that you use a carrier who can give you a "proof of posting", as until the parcel is received by us, it will remain your responsibility.

Due to health and hygiene reasons, we are unable to accept returns of face coverings, undergarments, and earrings (unless faulty). All swimwear is only returnable if unworn and the hygiene strip is in place. Personalised cannot be returned (your statutory rights are not affected).

Due to the perishable nature of food products, we only accept returns on food and wine if it is within the 30 day return policy. Any food or wine item must be unopened, unboxed, and in the same condition as it was when it was received or the return will not be accepted. 

Avoca gift boxes are not refundable (unless damaged).

Returns By Post

• Simply complete the Avoca Online Returns Form included with your order to ensure we are able to quickly process your return or exchange, include this form with your return items. 
• Make sure that all returned or exchanged items are unused/unworn. Any items returned should be in the same condition as it was when you received it. Must include all tags or labels and be in its original packaging.
• We highly recommend that you use a carrier who can give you a "proof of posting", as until the parcel is received by us, it will remain your responsibility. The cost of returning unwanted items is at your expense.
• Post the parcel back to us. Our address for returns is as follows:
  Avoca Online Store, Unit 1
  Riverside Business Park
  Rathnew, Co Wicklow
  Ireland, A67N732

International Returns

Orders returning to Avoca from any country outside the European Union (UK included) may be subject to tax/duty charges upon return, we kindly as you to contact us in advance of returning your items. Once we have confirmed your return, please follow the instructions above.

In-Store Returns

If local to an Avoca store, you can return items purchased online in-store (*excluding our Kildare Village and Airport store), you will require proof of order (receipt or email confirmation with order number). Please be aware for orders purchased using Paypal, stores will only be able to issue an Avoca gift card as a refund.

Exchange Policy

Unfortunately, we are unable to process any exchanges via the post. Please re-order the items you want and follow the process outlined above to send your items back for a refund.

How Do I Return A Faulty or Incorrect Order?

If the product you received is faulty or you received the wrong item, please contact us in advance of returning your item.

Refunds

Refunds are issued to the original method of payment with an original receipt. Kindly note, refunds typically take 3-5 days depending on the bank, however, in extreme circumstances allow up to 21 days for refunds to show up on your account. If you paid with a gift card or e-gift card, you will be issued a new e-gift card for the refunded amount.

Additional Information:
The value of returns or refunds is the value of the item at the time of purchase. Gift Cards are treated like cash and are exempt from the returns policy.

Contact us anytime with your questions and feedback.