Returns & Refunds

We hope you’re delighted with your Avoca order! If for any reason you aren’t, we're happy to accept your unwanted items. If you're nearby an Avoca store, we offer easy in-store returns!

Christmas Return Policy

For purchases made on Nov 1st, 2023, until the end of the year 2023, we will gladly accept returns on your *purchases at the original price paid up until January 19th, 2024. Any return must adhere to our return policy guidelines and proof of purchase is required. Anything purchased in *sale or promotion must be returned within 14 days.

Online Return Policy

You can return items via post or to an Avoca store* within 30 days of purchase for full-price items and 14 days for any sale items. Any returned items must be unused/unworn and in the same condition as it was when you received them, all tags/labels must be attached and be in their original packaging. 

We kindly ask you to contact us in advance of returning your items or we may not accept your return. The cost of returning unwanted items is at your expense and we highly recommend that you use a carrier who can give you a "proof of posting", as until the parcel is received by us, it will remain your responsibility.

Avoca Stores Return Policy

For items purchased in Avoca stores, we are happy to exchange, or offer a credit for unsuitable goods returned unused or unworn within 30 days together with proof of purchase.​ No credit is offered on sale items, exchange within 7 days only.

If local to an Avoca store, you can return items purchased online in-store (*excluding our Kildare Village and Airport store), you will require proof of purchase by showing your order invoice (receipt or email confirmation with order number). Please be aware for orders purchased using Paypal, stores will only be able to issue an Avoca gift card as a refund.

Return Exceptions

Due to health and hygiene reasons, we are unable to accept returns of face coverings, undergarments, and earrings (unless faulty). All swimwear is only returnable if unworn and the hygiene strip is in place. Personalised products cannot be returned (your statutory rights are not affected).

Due to the perishable nature of food products, we only accept returns on food and wine if it is within the 30-day return policy. Any food or wine item must be unopened, unboxed, and in the same condition as it was when it was received or the return will not be accepted. 

Avoca gift boxes are not refundable (unless damaged).

Returns By Post to Online Store

  • The initial step in returning an unwanted purchase to Avoca is to contact us and notify us of the return. Please include your order number in the email or ticket so we can identify your order. For returning items to Avoca from countries outside of Ireland, please see below information for International Returns.
  • For items being returned from outside the country of Ireland, this step is crucial to reduce the chance that your parcel will be delayed in customs processing.
  • Make sure that all returned items are unused/unworn. Any items returned should be in the same condition as it was when you received it. Must include all tags or labels and be in its original packaging.
  • We highly recommend that you use a carrier who can give you a "proof of posting", as until the parcel is received by us, it will remain your responsibility. The cost of returning unwanted items is at your expense.
  • Post the parcel back to us. Our address for returns is as follows:
    Avoca Online Store, Unit 1
    Riverside Business Park
    Rathnew, Co Wicklow
    Ireland
    A67 N732

International Returns

For orders returning to Avoca from any country outside the European Union (including the UK), please note that they may be subject to tax/duty charges upon return. To ensure a smooth return process and to prevent delays caused by parcels being held in customs, we kindly request that you contact us before sending back your items so we can support you in the returns process.

Please contact us in advance to notify us of your intention to return your items. Once we have confirmed your return request, we will provide you with further instructions to facilitate the return.

Thank you for your cooperation and understanding. We are committed to making your return experience as hassle-free as possible.

 

Exchange Policy

Unfortunately, we are unable to process any exchanges from our online store via the post. Please re-order the items you want and follow the process outlined above to send your items back for a refund.

How Do I Return A Faulty or Incorrect Order?

If the product you received is faulty or you received the wrong item, please contact us in advance of returning your item.

Refunds

Refunds will be issued to the original method of payment upon presentation of the original receipt. Please note that the refund to the original payment method is only valid when returned within our return policy timeframe, which is 30 days for full-price items and 14 days for sale items. Refunds will not be processed for items returned outside the designated return policy timeframe.

Kindly note, that refunds typically take 3-5 days depending on the bank, however, in extreme circumstances allow up to 21 days for refunds to show up on your account. If you paid with a gift card or e-gift card, you will be issued a new e-gift card for the refunded amount.

Additional Information:

The value of returns or refunds is the value of the item at the time of purchase. Gift Cards are treated like cash and are exempt from the returns policy.

Contact us anytime with your questions and feedback.