Terms & Conditions

Estimated Delivery During Promotional Periods & Christmas Season

To our valued customers, during the Christmas season and promotional periods, there is an extremely high demand on our warehouse and couriers, which may impact our estimated delivery times. We do our very best to dispatch your orders promptly; however, once dispatched from our warehouse and in the hands of the couriers, we rely on their disruption teams and management to meet these time demands. All orders come with a tracked service, but please be aware that during promotional periods and the Christmas season, deliveries may take an *additional 3-6 working days on top of the estimated delivery times based on the shipping country. Thank you for your understanding, and happy shopping!

Caudalie - Gift with purchase promotion
Treat yourself to a surprise gift from Caudalie! Receive a complimentary gift with the purchase of any Caudalie product; simply enter promo code FREEGIFT at checkout. The promotion begins on March 28th - The offer is available only while stocks last! 

  • This is an online exclusive offer and is not valid in any Avoca stores.
  • Limit one free gift per order.
  • Offer available only while stock lasts.
  • In-store returns are not accepted for purchases made under this promotion.
  • The complimentary gift is not refundable. The barcode reads "Offer Gift" when scanned.
  • Offer excludes product "Vinotherapist Lip Conditioner"
  • Free Gift! Thé Des Vignes Shower Gel. Full-size 200ml Shower Gel valued at €11.00.

Avoca Sleepwear Promotion
The Avoca sleepwear promotion is an online exclusive offer and is not available in Avoca stores. The promotion is available for a limited time only (while stock lasts) on orders placed online starting Thursday, May 9th 2024. Avoca gift cards and digital e-gift cards are excluded from this offer. This offer is not applicable when used with any other promotion. In-store returns are not valid for purchases made during the Avoca sleepwear promotion.

Black Friday Promotion
Black Friday is an online exclusive offer only. Not available in stores. The promotional code is available for a limited time only on orders placed online between Friday, Nov.24-Monday Nov. 27th (midnight GMT time). Avoca gift cards and digital e-gift cards are excluded from this offer. Not applicable when used with other promotions. No in-store returns on Black Friday promotion purchases.

St. Patrick's Day Promotion

Promotion Period: The St. Patrick's Day promotion is valid from 6pm on March 14th, 2024, to midnight on March 18th, 2024, Greenwich Mean Time (GMT).

Participating Products: The promotion is only valid on specially selected products which are all featured on the promotion page. Only purchases of these select products during the promotion period will be eligible for the promotional offer.

Exclusions: This promotion is not valid in conjunction with any other offers, discounts, or promotions unless explicitly stated. It is also not applicable to the purchase of gift cards, sale items, or any other promotional products.

Product Availability: Product availability is subject to change without prior notice. We reserve the right to modify or discontinue any product featured in the promotion at any time without liability.

Promotional Offer: 10% off plus Free Shipping. The promotion is applied to online orders that total €150 or greater for select products featured on the promotion landing page. This offer is an online exclusive only, not available in Avoca stores.  The promotional offer is as stated and cannot be exchanged for cash or any other alternative. No substitutions or alterations to the offer are permitted.

Limited Quantities: The promotional offer is subject to product availability. We do not guarantee the availability of any product during the promotion period and reserve the right to limit quantities.

Order Processing: Orders placed during the promotion period will be processed in the order they are received. We will make reasonable efforts to fulfill orders promptly; however, delays may occur due to unforeseen circumstances.

Shipping: The free shipping offer applies to standard shipping rates and delivery only. Expedited shipping may be available at an additional cost.

Returns: Promotional items must be returned to the online store, in-store returns will not be accepted. Our standard return policy applies to all purchases made during the promotion period. Please refer to our website or contact customer service for further details.

Modification or Termination: We reserve the right to modify or terminate the promotion at any time without prior notice. In the event of any dispute, our decision shall be final.

By participating in this promotion, you agree to abide by these terms and conditions. If you do not agree with any part of these terms, please refrain from participating in the promotion. For any questions or clarifications regarding the promotion, please contact our customer service team.

Terms of Use
This page (the “Terms of Use” - together with the documents referred to on it) explains the terms of use on which you may make use of our websites www.avoca.com (or www.avoca.ie).

Please read these Terms of Use carefully before you start to use our site. By using our site, you indicate that you accept these Terms of Use and that you agree to abide by them. If you do not agree to these Terms of Use, please refrain from using our site.

About Us
www.avoca.com and www.avoca.ie are sites operated by Avoca Handweavers Shops Limited, a company incorporated in Ireland with company number 46106 with a registered office at 70 Sir John Rogerson’s Quay, Dublin 2, Ireland. We are a limited company.

Access To Our Site
Access to our site is permitted on a temporary basis and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our site, or our entire site, to any user.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms of Use and that they comply with them.

Purchasing on Our Site
When you place an order to purchase a product from www.avoca.com or www.avoca.ie, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us only when we send e-mail confirmation to you that we've dispatched that product to you. That acceptance will be complete at the time we send this dispatch confirmation email to you. Any products on the same order which we have not confirmed in a dispatch confirmation email as having been dispatched do not form part of that contract.

Returns & Refunds
All customers in the European Union are entitled to a statutory cooling-off period of 14 business days, calculated from the date of receipt by you of the products. This means that you must inform us (using the method of communication we designate) within 14 days of receipt that you wish to cancel the contract. You must then return the products to us within a further 14 days.

Please review our Returns & Refunds Policy which applies to products purchased from us. In accordance with our Dispatch & Delivery Policy, and in addition and without prejudice to your cooling-off rights, our policy is that returns must be made to us within 30 days of purchase.

We are happy to refund your payment or offer a digital voucher on unwanted goods returned to us. Items must be unused or unworn with all tags and labels attached and returned within 30 days of purchase. Proof of purchase is required for all refunds. Digital vouchers are accepted on our site or at Avoca locations (excluding Kildare Village & Airport). Your statutory rights are unaffected. 

Pricing & Availability
We try to list availability information for products sold by us on our site. Beyond what we say on that page or otherwise on our site, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by email if any products you order turn out to be unavailable. Despite our best efforts, a small number of products on our website may be incorrectly priced in error. Rest assured, however, that we try to verify prices as part of our dispatch procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.

When ordering goods from our site for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. For select countries, Avoca assumes responsibility for these additional charges. Please review our Dispatch & Delivery Policy for details on these countries. For any countries which are not specifically mentioned in our delivery policy, if additional charges are applied for customs clearance these charges must be borne by the receiver of the goods. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.

Additionally, please note that when ordering from our site, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Electronic Communications
When you visit our site or shop online on our site, or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on our site. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. If you complete your details in the Contact Us section, you agree that you wish to be contacted by us. This condition does not affect your statutory rights. All information is treated strictly in accordance with our Privacy Policy.

Promotional Offers
Promotional codes and discounts apply only to products and do not apply to Avoca gift cards or digital e-gift cards. Please note that each promotion may be subject to unique terms and conditions specific to the offer, and adherence to these rules is essential for the validity of the respective promotion.

Avoca Gift Card Terms & Conditions
Avoca gift cards are available for purchase or redemption on our website and at any Avoca location (excluding our Kildare Village & Airport Store). Our digital gift cards are available for purchase on our website and they can be redeem both online and in-stores.

  • The Avoca gift card is not a credit card, charge card, or cheque guarantee card.
  • Avoca gift cards issued after December 2nd 2019, will have an expiry date of 5 years.
  • You must be aged over 18 to purchase and use our Avoca gift card/digital gift cards.
  • Avoca is not responsible or liable for lost or stolen Avoca gift cards/digital gift cards.
  • Gift cards/digital gift cards cannot be returned or refunded, except in accordance with your statutory rights.
  • The Avoca gift card/digital gift cards is non-refundable and may not be exchanged for cash.
  • Avoca reserves the right to decline any Avoca gift card/digital gift cards which has not been validly activated according to our procedures or has been identified as fraudulent.
  • Multiple Avoca gift cards/digital gift cards may be redeemed in the same transaction up to the value of the goods being purchased.
  • If the total cost of your purchase exceeds the balance on your gift card/digital gift cards, you may pay the balance with a valid credit/debit card or cash (Avoca online store does not accept cash payments).
  • Any residual balance on your Avoca gift card/digital gift cards following the purchase of goods will remain on it while the card is valid.
  • Any refunds on purchases that were made using an Avoca gift card will be applied back onto an Avoca gift card or digital gift card.
  • Any refunds on purchases that were made using split payment of gift card/digital gift cards and credit card/ cash will be refunded back the way in which the payment was received. If this return is outside our 30-day return policy, then the total amount refunded will be issued onto an Avoca gift card/digital gift cards.
  • You can access your gift card balance at any till point in the store or via our website if as a registered user. A member of our team will be happy to assist you in-store. Alternatively, you can contact customer service on +353 1 274 6996.
  • Avoca reserves the right to amend these terms and conditions as are applicable to Avoca gift cards/digital gift cards.

Intellectual Property Rights
We are the owner or the licensee of all intellectual property rights in our site and the material published on it (including, without limitation, any trademarks displayed on our site). Those works are protected by copyright laws and treaties around the world. All such rights are reserved. Except as expressly provided in these Terms of Use, we do not grant any express or implied right to any intellectual property rights in our site and the material published on it.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged and you must retain all copyright and other proprietary notices contained in such materials.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these Terms of Use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any user of our site, or by anyone who may be informed of any of its contents.

Changes to Our Site
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date or inaccurate at any given time and we are under no obligation to update such material.

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

  • all conditions, warranties and other terms that might otherwise be implied by statute, common law or the law of equity;
  • any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation, any liability for:
  • loss of income or revenue;
  • loss of business;
  • loss of profits or contracts;
  • loss of anticipated savings;
  • loss of data;
  • loss of goodwill;
  • wasted management or office time;
  • any other loss or damage of any kind, however arising and whether caused by tort (including, without limitation, negligence), breach of contract or otherwise, even if foreseeable.

Nothing in these Terms of Use affects our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law. Further, nothing in these Terms of Use affects any of those statutory rights you have as a consumer which may not be excluded or altered. 

Information About You
We respect your privacy and will only process personal data you provide to us or we obtain from you in accordance with applicable privacy law as detailed in our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate. We do not want you to, and you should not, send any confidential or proprietary information to us via our site. You agree that any information or materials that you or individuals acting on your behalf provide to us will not be considered confidential or proprietary (subject always to applicable law and the terms of our privacy policy). You further recognise that we do not want you to, and you warrant that you shall not, provide any information or materials to us that is defamatory, threatening, obscene, harassing, or otherwise unlawful, or that incorporates the proprietary material of another person.

Viruses, Hacking and Other Offences
You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

In breaching this provision, you would commit a criminal offence (for example in Ireland under the Criminal Damage Act 1991 and/or under the Criminal Justice (Theft and Fraud Offences) Act 2001). We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it or on any website linked to it.

Linking to Our Site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.

Links to other Sites
As a convenience to you, we may provide on our site links to websites operated by other entities. If you use these websites, you will leave our site. If you decide to visit any linked website, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive elements. We do not warrant or represent or endorse, any linked websites or the information appearing on such website or any of the products or services described on such website. Links do not imply that we or our site sponsors, endorses, is affiliated or associated with, or is legally authorised to use any trademark, trade name, logo or copyright symbol displayed in or accessible through the links, or that any linked website is authorised to use any trademark, trade name, logo or copyright symbol of us or any of our affiliates or subsidiaries.

Prohibited Use
You may use our site only for lawful purposes. You may not use our site in any way that breaches any applicable local, national or international law or regulation; in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; for the purpose of harming or attempting to harm minors in any way; to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or computer code designed to adversely affect the operation of any computer software or hardware.

You also agree not to access without authority, interfere with, damage or disrupt: any part of our site; any equipment or network on which our site is stored; any software used in the provision of our site; or any equipment or network or software owned or used by any third party.

We will determine, in our discretion, whether there has been a breach of these Terms of Use through your use of our site. When a breach has occurred, we may take such action as we deem appropriate.

A breach of these Terms of Use may result in our taking all or any of the following actions:

  • immediate, temporary or permanent withdrawal of your right to use our site;
  • issue of a warning to you;
  • legal proceedings against you for payment for goods (if applicable), payment of monetary compensation and/or reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
  • further legal action against you; and
  • disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of these Terms of Use. The responses described above are not limited, and we may take any other action we reasonably deem appropriate.

We may revise these Terms of Use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we may make, as they are binding on you. Some of the provisions contained in these Terms of Use may also be superseded by provisions or notices published elsewhere on our site.

Jurisdiction and Applicable Law
These Terms of Use are governed by Irish law and the Irish courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.

We retain the right to bring proceedings against you for breach of these Terms of Use in your country of residence or any other relevant country. Similarly, you may have the right to bring proceedings in your country of residence.

Complaints Procedure
We hope you are pleased with our service, however, if you are unhappy with the products or services you have received from us please email us at online-avoca@avoca.com. You can also submit your complaint to an online dispute resolution process operated by the European Commission by clicking on this link.

If you have any feedback about material that appears on our site or wish to make any use of material on our site other than as permitted in these Terms of Use, please contact online-avoca@avoca.com

THANK YOU for visiting our site.