Dispatch & Delivery

For full list of countries we ship to click here.

January, 24th, 2025

Due to the recent severe storm, there are significant disruptions to our courier services. Blocked roads, power outages, and other weather-related challenges have impacted our ability to deliver orders within the usual timeframe.

Our team is working diligently with our courier partners to ensure your orders reach you as quickly and safely as possible. We sincerely apologise for any inconvenience caused and appreciate your understanding during this challenging time.

Thinking of placing an order with us? Our dispatch team do their best to make sure everyone gets their Avoca treasures as quickly and seamlessly as possible. Please see below for details on *estimated delivery times.

Please note that the shipping rate displayed when selecting your preferred shipping option is the pre-tax rate. The final shipping charge, including applicable taxes based on your country's regulations, will be calculated at checkout to provide you with an accurate and comprehensive overview of your total order cost.

Our couriers are unable to deliver to P.O. Boxes due to size and security restrictions.

For Click & Collect orders, it's free to collect in-store. Available collection dates and stores will be made clear during the checkout process. Orders can be collected during store opening hours and after you receive a confirmation email from us to inform you that your order has arrived in store. The store will hold your order for 7 days before returning it to our warehouse and refunding your order.

For all orders placed after 2 pm, they will be collected by the courier the following *day. *Weekdays only.

To view estimated delivery times, choose the shipping region from the dropdown below:

*All delivery days are estimates based on our current delivery success rates.

*Deliveries may take an additional 3-6 working days during promotional periods and the Christmas season.

*Avoca Hampers: Due to shipping restrictions, we can only ship our hampers within Ireland (ROI), please contact us for more information.

* Heavy weighted/bulky or bulk-order hampers may incur a more expensive shipping charge.

All orders placed Monday - Thursday are dispatched within 24-48hrs from your purchase date and time.

For orders placed Friday - Sunday please allow 48-36hrs for dispatch.

Most packages are delivered within 5 business days of their dispatch. Normally all products on our website are held in stock, but on the rare occasion that an item is out of stock, we will contact you with the expected delivery time. Once your order is dispatched, you will receive an email from us with a tracking number.

* Online Dispatch working hours is Monday to Friday, closed all public holidays.

* Order processing may take longer during busy periods such as Christmas, Black Friday/Cyber Monday and during Sales.

We deliver from Monday-Friday (excluding Public Holidays).

Yes. Please review your email confirmations to validate the courier selected.

For orders shipped using AnPost click here.

For orders shipped using UPS click here. 

For orders shipped using DHL click here.

For orders shipped using FedEx click here.

For orders shipped using DPD click here.

Yes, you will need to sign for your package.

We'll send you or the recipent an email or text message to let you know when your order is out for delivery (as long as you have provided your mobile phone number).

If you are not at home to accept the delivery, we'll leave a card with the courier's contact details or contact you via email or text/call. You can then give them a call to re-arrange delivery or arrange to collect your order.

*Important, please note: Our couriers reserve the right to leave a parcel with a neighbour or concierge to ensure parcels are not returned to Avoca by couriers due to the recipient not being home.

Please allow 2-7 days to receive an order, if your parcel hasn't arrived after this time period please contact our Customer Service team.
Email: online-avoca@avoca.com or Phone: +353 1 2746996

Products delivered to destinations outside Ireland may be subject to taxes, fees, levies or other charges, which are imposed by local legislation.

The recipient of the products is responsible for all customs formalities for their export and import and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies and other charges. The recipient of the goods, not the person who ordered them, will receive a separate request for payment of these charges.

If you're ordering products to be delivered to someone else, please make sure they're aware they will be responsible for any additional charges. Unfortunately, we have no control over these charges and cannot predict what they may be, so we're unable to offer any assistance on these processes. We'd advise that you check the import charges applicable in any country before ordering products to be delivered there.

Any returns from countries outside the European Union (EU) may incur costs including transport costs, as well as any associated import fees or customs where applicable. These costs will be payable by the person returning the goods. Please see our returns policy for more details.

**Attention valued customers, as the Christmas season approaches, we'd like to inform you that the demand on shipping couriers is exceptionally high. To ensure your gifts arrive on time, we strongly advise ordering early. All orders come with a tracked service, but please be aware that during promotional periods and the Christmas season, deliveries may take an *additional 3-6 working days. Please select your ship-to-country from the dropdown menu below to see the estimated days per country. Thank you for your understanding and happy shopping!**