When will my order be processed?
Orders received on Weekdays up to 12 noon GMT will be processed and dispatched on the same working day. Orders received after 12 noon GMT on weekdays will be processed and dispatched on the next working day (this will be Monday for orders received after 12 noon on Fridays, or Tuesday if it's a bank holiday). Normally all products on our website are held in stock, but on the rare occasion that an item is out of stock, we will contact you with the expected delivery time. Once your order is dispatched, you will receive an email from us with a tracking number.
* A working day is Monday to Friday, excluding public holidays.
** Order processing may take longer during busy periods such as Christmas, Black Friday/Cyber Monday and during Sales.
What are the normal delivery times?
We deliver from Monday - Friday 9am-5pm (excluding Bank Holidays).
Do you Deliver Internationally?
Yes, we deliver to most countries.
When will I receive my order?
Delivery for orders to the Republic of Ireland and Northern Ireland is Next Working Day after dispatch.
Delivery for orders to the UK is (i) Express Delivery: 1-2 Working Days after dispatch (ii) Road Delivery: 2-3 Working Days after dispatch.
Delivery for orders to the USA and Canada is 1-3 Working Days after dispatch.
Delivery for orders to Europe is (i) Express Delivery: 1-2 Working Days after dispatch (ii) Road Delivery: 2-4 Working Days after dispatch.
Delivery for orders to the Rest of The World is 2-5 Working Days after dispatch.
*All delivery days are estimate, but are based on our current delivery success rates.
How much does delivery cost?
Please click here to see our delivery charges.
Who will deliver my order?
Your order will be delivered by DHL.
Can I track my delivery?
Yes, you can track your order online at DHL .
Do I have to sign for my order?
Yes, you will need to sign for your package.
How will I know that my order is ready to be delivered?
We'll send you a text message to let you know when your order is out for delivery (as long as you have provided your mobile phone number).
You can also track your delivery online at DHL .
What happens if I am not available when you try to deliver my order?
If you are not at home to accept the delivery, we'll leave a card with the courier's contact details. You can then give them a call to re-arrange delivery or arrange to collect your order.
What should I do if I haven't received my order, or I have a problem?
Please contact our Customer Service team with any questions.
Email: firstname.lastname@example.org or Phone: +353 1 2746996
Is my order subject to duty payments and customs?
All orders dispatched outside the EU are sent free of any Irish taxes.
Products delivered to destinations outside the EU may be subject to taxes, fees, levies or other charges, which are imposed by local legislation.
The recipient of the products is responsible for all customs formalities for their export and import and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies and other charges. The recipient of the goods, not the person who ordered them, will receive a separate request for payment of these charges.
If you're ordering products to be delivered to someone else, please make sure they're aware they will be responsible for any additional charges. Unfortunately, we have no control over these charges and cannot predict what they may be, so we're unable to offer any assistance on these processes. We'd advise that you check the import charges applicable in any country before ordering products to be delivered there.