Avoca Food Catering Frequently Asked Questions

General Food Ordering Queries

• What are the opening times for Avoca Food Markets?

  Please see the food market opening times for each of our locations on the Avoca website, select location here

• When can I collect my food order?

  All catering orders can be collected from 11am onwards, unless prior arrangements are made with the Food Market manager. Our Belfast store collection time is from 12pm.

• Can I get my food order delivered?

  We do not currently offer delivery, but you can collect from your nearest Avoca store that offers this service.

• Who do I contact if there's a problem with my order?

  Please call the Food Market you ordered from to speak to a manager or team lead if you have any queries regarding your order.

  If the store has a query about your order, they may contact you by telephone.

• I don't see my local Avoca listed as a collection point. What should I do?

  Not all Avoca locations are available for online food ordering, however you can still order from our catering menu. If you contact your nearest Avoca Food Market, a member of the team will be happy to help. Find an Avoca near you here.

• I'm looking for menu suggestions or advice on quantities, who do I speak with?

  We'd be happy to help! You can contact the Avoca Food Market you wish to order from and speak with a manager for expert advice on our offering.
  
  You can also find tips on ordering and menu inspiration here.

• Do you have any gluten free options on the menu?

  Yes! On each item in our menu, we include the allergens. If the item contains gluten it will be listed. Please note, although we offer gluten free options our kitchens are not 100% gluten free.

• Do you have vegetarian options on the menu?

  Yes! We have lots of vegetarian options on our menu. Please see our veggie dishes and read allergen information to ensure the item meets your needs.

• When ordering a main dish (such as a curry) does this include the side of rice?

  No, all sides must be ordered separately.

• Will my warm dishes come hot or do I need to heat them?

  When you collect your order, all of the dishes will be cold. All you need to do is re-heat them at home!

• Can I freeze leftovers?

  Most of our main courses dishes (excluding salads, heroes, and sides) can be frozen. For information on specific items, please contact our Food Markets. Find an Avoca near you here.

• If I ordered too much, can I reheat the leftovers?

  If you ordered more than you need of one dish, we advise you do not heat it all. Once heated, dishes should not be reheated.

• What to do if I have dietary or allergen requirements?

  Please review all allergen information before ordering and make us aware of any dietary concerns in the 'Chef Notes' section so we can try our best to accommodate you.

• Does your menu cater to those with dietary requirements?

  Our menus are designed to cater for allergies and dietary requirements, so no one has to miss out! Just let us know if you or any of your guests have any dietary requirements or allergies in advance - we're more than happy to assit you with your order.

• Where can I read the allergens information?

  The allergens for each item will be listed below the product name and details.
  
  If you have questions or concerns please contact our customer service team on customer-service@avoca.com

• I'm unsure about what quantities to order?

  Most of our items are available in serving portions of 6, 10 or 12. For ideas on catering menu planning, please see our advice page for menu inspiration here.

• Can I pay with an Avoca Gift Card?

  Yes, however, your order would need to be placed in stores or over the phone/ email. Unfortunately, our online food ordering system does not support the use of Avoca gift cards for payment. 

Refunds/ Cancellations or Amendments

• Can I add or edit my order once I've completed the online transaction?

  Once you've completed your order and have received an order confirmation, you cannot edit your order. However, you can place a new order to include any new items, and we can refund you for any items on your orignal order that you no longer need.*
  *Terms apply on refunds/amendments.

• How do I cancel my order?

  To receive a full refund, you must cancel your order within 3-working days (cancellations must be placed by 11 am).
  
  To cancel your order, simply contact the Avoca Food Market you ordered from or by emailing customer-service@avoca.com for support.

• How do I request a refund?

  To request a refund, simply contact the Avoca food market you ordered from or by emailing customer-service@avoca.com for support.
  
  If your refund request meets our terms & conditions for online food orders, the refund will be processed by the Food Market manager. Please allow up to 3-5 days before the refund appears in your bank. In certain situations this process may take longer depending the bank.

Avoca Food Ordering App

• How do I log out?

  Open the Profile screen and log out using the log out button at the bottom of the screen.

• How do I opt out of promotions?

  o opt out of promotions, please open the Profile screen in the app and uncheck the promotions checkbox.

• How do I remove my card details?

  Open the Payment Methods screen on the app and swipe your card from right to left, and then press remove.

• Why are my addresses / card details showing up automatically?

  If you have used a different app or website powered by Flipdish, your details are stored so that you do not need to re-enter them. These details are stored securely in a GDPR compliant way with Flipdish and are not shared with the store unless you place an order. Your credit card details are never shared with the store.

• I'm worried I was charged twice. What should I do?

  Occasionally, if you use the cancel order feature in the app, a pre-auth will have been made on your card. Depending on your bank this pre-auth may show up as a charge. Usually this will either disappear or show as refunded after a few days. If after 10 working days the charge does not appear to be refunded, please contact the store.

• Why am I seeing a €0.00 charge on my card statement?

  This charge is occasionally made to confirm your card is valid and working. It is immediately refunded and is no cause for concern.

• Where can I read details about Data Protection (GDPR)?

  Please see our Privacy Policy.