Dispatch & Delivery

For full list of countries we ship to click here.

Delivery Information

Thinking of placing an order with us? Our dispatch team do their best to make sure everyone gets their Avoca treasures as quickly and seamlessly as possible. Please see below for details on *estimated delivery times.

Please note that the shipping rate displayed when selecting your preferred shipping option is the pre-tax rate. The final shipping charge, including applicable taxes based on your country's regulations, will be calculated at checkout to provide you with an accurate and comprehensive overview of your total order cost.

Our couriers are unable to deliver to P.O. Boxes due to size and security restrictions.

For Click & Collect orders, it's free to collect in-store. Available collection dates and stores will be made clear during the checkout process. Orders can be collected during store opening hours and after you receive a confirmation email from us to inform you that your order has arrived in store. The store will hold your order for 7 days before returning it to our warehouse and refunding your order.

To view estimated delivery times, choose the shipping region from the dropdown below:

Ireland

Standard Tracked Delivery
You should expect it to arrive within 1-3 days of ordering. *deliveries may take an additional 3-6 working days during promotional periods and the Christmas season.

Northern Ireland

Express Delivery
1-4 working days estimated delivery time. *deliveries may take an additional 3-6 working days during promotional periods and the Christmas season.

Recipients of shipments to the United Kingdom may be subject to customs, duties and taxes. Don’t worry! Avoca will calculate these charges for you during the checkout process so there are no surprises upon delivery of your parcel. This deposit will be used to pay any import fees on your behalf (or on behalf of the recipient). 

In the rare event that these charges are passed on to you, please contact us with proof of payment and we will reimburse you.

United Kingdom

Express Delivery
1-3 working days estimated delivery time. *deliveries may take an additional 3-6 working days during promotional periods and the Christmas season.

Standard Delivery
2-7 working days estimated delivery time. *deliveries may take an additional 3-6 working days during promotional periods and the Christmas season.

Avoca pays all import taxes and duties on your behalf. In the rare event that these charges are passed on to you, please contact us with proof of payment and we will reimburse you.

Mainland Europe

Express Delivery
1-4 working days estimated delivery time. *deliveries may take an additional 3-6 working days during promotional periods and the Christmas season.

Standard Delivery
2-7 working days estimated delivery time. *deliveries may take an additional 3-6 working days during promotional periods and the Christmas season.

Recipients of shipments to Europe may be subject to customs, duties and taxes. Don’t worry! Avoca will calculate these charges for you during the checkout process so there are no surprised upon delivery of your parcel. This deposit will be used to pay any import fees on your behalf (or on behalf of the recipient). 

In the rare event that these charges are passed on to you, please contact us with proof of payment and we will reimburse you.

USA and Canada

Express Delivery
3-7 working days estimated delivery time. *deliveries may take an additional 3-6 working days during promotional periods and the Christmas season.

Recipients of shipments to the USA and Canada may be subject to customs, duties and taxes. Don’t worry! Avoca will calculate these charges for you during the checkout process so there are no surprised upon delivery of your parcel. This deposit will be used to pay any import fees on your behalf (or on behalf of the recipient). 

In the rare event that these charges are passed on to you, please contact us with proof of payment and we will reimburse you.

Australia

Express Delivery
3-7 working days estimated delivery time. *deliveries may take an additional 3-6 working days during promotional periods and the Christmas season.

Recipients of shipments to the Australia may be subject to customs, duties and taxes. Don’t worry! Avoca will calculate these charges for you during the checkout process so there are no surprised upon delivery of your parcel. This deposit will be used to pay any import fees on your behalf (or on behalf of the recipient). 

In the rare event that these charges are passed on to you, please contact us with proof of payment and we will reimburse you.

Rest of the World

Express Delivery
3-8 working days estimated delivery time. *deliveries may take an additional 3-6 working days during promotional periods and the Christmas season.

Recipients of international shipments outside Ireland may be subject to customs, duties and taxes. Please be aware, we have no control over these charges and can't predict what they may be. We'd advise that you check the import charges applicable in any country before ordering products to be delivered there.

 

*All delivery days are estimates based on our current delivery success rates.

*Deliveries may take an additional 3-6 working days during promotional periods and the Christmas season.

*Avoca Hampers: Due to shipping restrictions, we can only ship our hampers within Ireland (ROI), please contact us for more information.

* Heavy weighted/bulky or bulk-order hampers may incur a more expensive shipping charge.

How quickly will I receive my order?

All orders placed Monday - Thursday are dispatched within 24-48hrs from your purchase date and time.

For orders placed Friday - Sunday please allow 48-36hrs for dispatch.

Most packages are delivered within 5 business days of their dispatch. Normally all products on our website are held in stock, but on the rare occasion that an item is out of stock, we will contact you with the expected delivery time. Once your order is dispatched, you will receive an email from us with a tracking number.

* Online Dispatch working hours is Monday to Friday, closed all public holidays.

* Order processing may take longer during busy periods such as Christmas, Black Friday/Cyber Monday and during Sales.

What are the normal delivery times?

We deliver from Monday-Friday (excluding Public Holidays).

Can I track my delivery

Yes. Please review your email confirmations to validate the courier selected.

For orders shipped using AnPost click here.

For orders shipped using UPS click here

Do I have to sign for my order?

Yes, you will need to sign for your package.

How will I know that my order is ready to be delivered?

We'll send you or the recipent an email or text message to let you know when your order is out for delivery (as long as you have provided your mobile phone number).

What happens if I am not available when you try to deliver my order?

If you are not at home to accept the delivery, we'll leave a card with the courier's contact details. You can then give them a call to re-arrange delivery or arrange to collect your order.

*Important, please note: Our couriers reserve the right to leave a parcel with neighbour or concierge to ensure parcels are not returned to Avoca by couriers due to the recipient not being home.

What should I do if I haven't received my order, or I have a problem?

Please allow 2-7 days to receive an order, if your parcel hasn't arrived after this time period please contact our Customer Service team.
Email: online-avoca@avoca.com or Phone: +353 1 2746996

Is my order subject to duty payments and customs?

Products delivered to destinations outside Ireland may be subject to taxes, fees, levies or other charges, which are imposed by local legislation.

For the approved countries listed below, if applicable, the taxes and duties will be calculated at time of checkout, and will be included in your total before you complete payment. 

In the event that the courier applies charges at time of delivery, please contact us with proof of payment and if the country your parcel is shipped to is one of the approved countries listed below, we will reimburse you.

Australia
Austria
Belgium
Canada
Denmark
France
Germany
Italy
Luxembourg
Netherlands
Poland
Spain
United Kingdom
United States

For all other countries, if tax and duties fees are imposed by the countries local legislation, please read important details below.

The recipient of the products is responsible for all customs formalities for their export and import and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies and other charges. The recipient of the goods, not the person who ordered them, will receive a separate request for payment of these charges.

If you're ordering products to be delivered to someone else, please make sure they're aware they will be responsible for any additional charges. Unfortunately, we have no control over these charges and cannot predict what they may be, so we're unable to offer any assistance on these processes. We'd advise that you check the import charges applicable in any country before ordering products to be delivered there.

Any returns from countries outside the European Union (EU) may incur costs including transport costs, as well as any associated import fees or customs where applicable. These costs will be payable by the person returning the goods. Please see our returns policy for more details.

 

**Attention valued customers, as the Christmas season approaches, we'd like to inform you that the demand on shipping couriers is exceptionally high. To ensure your gifts arrive on time, we strongly advise ordering early. All orders come with a tracked service, but please be aware that during promotional periods and the Christmas season, deliveries may take an *additional 3-6 working days. Please select your ship-to-country from the dropdown menu below to see the estimated days per country. Thank you for your understanding and happy shopping!**