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Avoca Collection
✔ In stock
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During the Christmas season, we extend our normal 30 day return policy to 45 days. Items shipped by Avoca.com between the first week of November to the end of December may be returned for a full refund up until 45 days from the purchase date. All items are subject to our regular return/exchange guidelines. This extension is only valid on full priced items, for sale items any refund or exchange must take place within the 14 day return policy for sale items.
Items must be returned or exchanged within 30 days of purchase (For sale items, any refund or exchange must take place within 14 days of purchase). Any returned or exchanged goods must be unused/unworn and in the same condition as it was when you received it, item must include all attached tags/ labels and be in its original packaging. The cost of returning unwanted items or exchanging an item is at your expense and as we do not offer a collection service you should use your own carrier. We highly recommend that you use a carrier who can give you a "proof of posting", as until the parcel is received by us, it will remain your responsibility.
* If you choose to exchange an item, we are more than happy to do so for you, however, the cost of shipping the new item back to you is at your expense.
Avoca Online Store, Unit 1
Riverside Business Park
Rathnew, Co Wicklow
Ireland, A67N732
We are happy to help. Please contact us in advance of returning your item.
Email online-avoca@avoca.com or phone us +353 1 274 6996.
If the product you received is faulty or you received the wrong item, please contact us in advance of returning your item.
Email online-avoca@avoca.com or phone us +353 1 274 6996.
Please allow up to 21 days for refunds to show up on your account. We will refund you by the same method the original payment was received. If you paid with a gift card, a new gift card will be issued for the amount of the credit and mailed to your billing address.
The value of returns, exchanges or refunds is the value of the item at the time of purchase. Gift Cards are treated like cash and are exempt from the returns policy.
For more information, please email online-avoca@avoca.com
Please select your shipping destination from the drop menu below to see your shipping cost and estimated delivery time.
Standard Deliver (Road)
1-5 working days estimated deliver time
| Average Weights KG | Shipping Cost |
|---|---|
| 0 - 3 kg | €5.50 |
| 3.1 - 5 kg | €5.50 |
| 5.1 - 10 kg | €5.75 |
| over 10 kg | €6.00 |
Standard Deliver (Road)
1-5 working days estimated deliver time
| Average Weights KG | Shipping Cost |
|---|---|
| 0 - 3 kg | £6.95 |
| 3.1 - 5 kg | £8.00 |
| 5.1 - 10 kg | £16.95 |
| over 10 kg | £16.95 |
Express Delivery (Air)
1-5 working days estimated deliver time
| Average Weights KG | Shipping Cost |
|---|---|
| 0 - 3 kg | £13.95 |
| 3.1 - 5 kg | £16.95 |
| 5.1 - 10 kg | £22.95 |
| over 10 kg | £29.95 |
Standard Deliver (Road)
2-6 working days estimated deliver time
| Average Weights KG | Shipping Cost |
|---|---|
| 0 - 3 kg | £7.95 |
| 3.1 - 5 kg | £8.00 |
| 5.1 - 10 kg | £16.95 |
| over 10 kg | £16.95 |
Express Delivery (Air)
1-4 working days estimated deliver time
| Average Weights KG | Shipping Cost |
|---|---|
| 0 - 3 kg | €16.95 |
| 3.1 - 5 kg | €24.95 |
| 5.1 - 10 kg | €40.95 |
| over 10 kg | €76.95 |
Standard Deliver (Road)
2-7 working days estimated deliver time
| Average Weights KG | Shipping Cost |
|---|---|
| 0 - 3 kg | €12.95 |
| 3.1 - 5 kg | €13.95 |
| 5.1 - 10 kg | €16.95 |
| over 10 kg | €14.95 |
Express Delivery (Air)
3-7 working days estimated deliver time
| Average Weights KG | Shipping Cost |
|---|---|
| 0 - 3 kg | $29.95 |
| 3.1 - 5 kg | $38.95 |
| 5.1 - 10 kg | $59.95 |
| over 10 kg | $102.95 |
Express Delivery (Air)
3-8 working days estimated deliver time
| Average Weights KG | Shipping Cost |
|---|---|
| 0 - 3 kg | €32.95 |
| 3.1 - 5 kg | €48.95 |
| 5.1 - 10 kg | €80.95 |
| over 10 kg | €157.95 |
**UPDATED TRADING INFORMATION FOR AVOCA'S ONLINE STORE**
Our online store will remain operational, we will continue to review and update you on any changes. Please keep in mind that due to the current circumstances, we may have some delays in our estimate delivery time. For further information click here.
*All delivery days are an estimate but are based on our current delivery success rates.
*Avoca Hamper orders. T&Cs apply. All Hampers are excluded from the Free Shipping Offer.
Orders received on Weekdays up to 12 noon GMT will be processed and dispatched on the same working day. Orders received after 12 noon GMT on weekdays will be processed and dispatched on the next working day (this will be Monday for orders received after 12 noon on Fridays, or Tuesday if it's a bank holiday). Normally all products on our website are held in stock, but on the rare occasion that an item is out of stock, we will contact you with the expected delivery time. Once your order is dispatched, you will receive an email from us with a tracking number.
* A working day is Monday to Friday, excluding public holidays.
** Order processing may take longer during busy periods such as Christmas, Black Friday/Cyber Monday and during Sales.
We deliver from Monday - Friday 9am-5pm (excluding Bank Holidays).
Yes, you can track your order online at DHL.
Yes, you will need to sign for your package.
We'll send you a text message to let you know when your order is out for delivery (as long as you have provided your mobile phone number).
You can also track your delivery online at DHL.
If you are not at home to accept the delivery, we'll leave a card with the courier's contact details. You can then give them a call to re-arrange delivery or arrange to collect your order.
Please contact our Customer Service team with any questions.
Email: online-avoca@avoca.com or Phone: +353 1 2746996
All orders dispatched outside the EU are sent free of any Irish taxes. Products delivered to destinations outside the EU (*UK excluded) may be subject to taxes, fees, levies or other charges, which are imposed by local legislation.
The recipient of the products is responsible for all customs formalities for their export and import and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies and other charges. The recipient of the goods, not the person who ordered them, will receive a separate request for payment of these charges.
If you're ordering products to be delivered to someone else, please make sure they're aware they will be responsible for any additional charges. Unfortunately, we have no control over these charges and cannot predict what they may be, so we're unable to offer any assistance on these processes. We'd advise that you check the import charges applicable in any country before ordering products to be delivered there.
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Cookie Policy
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We use two broad categories of cookies: (1) first party cookies, served directly by us to your computer or mobile device, which we use to recognise your computer or mobile device when it revisits our site; and (2) third party cookies, which are served by service providers on our site, and can be used by such service providers to recognise your computer or mobile device when it visits other websites.
The cookies used by this site and their purpose are identified and described below.
| Type of Cookie | Purpose |
|---|---|
| Essential Cookies | These cookies are essential to provide you with services available through our site and to enable you to use some of its features. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services. |
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Pixel TagsWe may also use pixel tags (which are also known as web beacons and clear GIFs) on our site to track the actions of users on our site. Unlike cookies, which are stored on the hard drive of your computer or mobile device by a website, pixel tags are embedded invisibly on webpages. Pixel tags measure the success of our marketing campaigns and compile statistics about usage of the Site, so that we can manage our content more effectively.
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|---|---|---|
| Google Analytics | analytics | https://tools.google.com/dlpage/gaoptout |
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