Food Senior Team Lead

Description

Job Specification

The role of a Food Senior Team Lead is to provide support for the wider management team, and to
be a team lead for employees in your department when a manager is absent. To report to the Food
Manager and hold responsibility in the absence of said manager.

About the Role

The Food Senior Team Lead will be responsible for all of Avoca’s Café, Restaurant, Food Counter,
Fruit & Veg, Butchers, Deli Counter “Hello & Go”, Delivery and Take-Home food offering in their
store. Food Concessions offering in the store and Additional Food Business requirements (i.e. Pop Up
Food Business) as they arise. Supporting the Food Manager, the Food Senior Team Lead will lead
their Teams in all aspects of Sales growth, margin attainment, Income protection, stock control, cost
control, customer service, training and health and safety. The Food Senior Team Lead will ensure
Avoca continues to lead the market in quality, choice and variety of food offering. This duty sheet
outlines the main duties and responsibilities required in this position. It is not an exhaustive list and
is subject to the instruction of your direct line manager, or general manager, depending on the
business needs.

Roles and Responsibilities

• Customer Service – Ensure a high level of customer service is adhered to throughout the
store, handle any customer complaints appropriately, escalating where necessary.
• Cash Management – Performing end of day cash and accurate lodgement reporting, safe
counts and cash drops. Correct use of meridian to input cash/safe details.
• Staff training and development – ensuring all employees are adequately trained in areas
such as tills, coffee training, merchandising, HACCP/Food safety etc.
• Order processing – adhering to order schedules and processes, from both internal and
external suppliers, creating PO’s and maintaining excellent supplier relationships.
• Cycle count and stock management, minus and variance reports, end of quarter/year counts
etc.
• TMS, future work planners, employee detail updates and maintenance.
• Act as a brand guardian to ensure consistency across the breadth of our offering
• Drive innovation, embrace change and support the team in the delivery of new concepts
• Ensure food visual merchandising and displays are in keeping with Avoca brand standards
• Work with our concession partners to deliver on the Avoca business requirements
• Full compliance with health & safety and Food Safety requirements throughout our
operations
• Ad hoc duties as per business requirements

Competencies

• Previous years’ experience in a high-end customer facing food business
• Highly organized with an ability to multi-task, priorities and work to tight deadlines
• Must be strategic, commercial minded with a clear vision and a passion for retail
• Proven track record of seeking responsibility
• Excellent customer service skills – the ability to go “above and beyond”
• Be a creative and innovative thinker
• Attention to detail
• Great problem-solving skills
• Be a teamwork champion
• Timekeeping – Adhere to the sick leave policy and absence policies, using correct
notification methods (to a direct supervisor).
• Flexibility – The nature of the business is dependent on customer service which requires
certain aspects of flexibility such as roster changes etc.

Does this sound like the job for you? If so, please email your CV to recruitment-avoca@avoca.com "Food Senior Team Lead Monkstown" in the subject line. Thanks and good luck!