General Assistant

Description

We are recruiting for GeneralAssistants in the following locations,Ballsbridge, Dunboyne, Kilmacanogue, Molls Gap, Monkstown, Powerscourt & Rathcoole. The role of a retail assistant is to ensure Avoca customers are fully satisfied throughout all stages of their experience with the company. Listed below are some of the duties and responsibilities required in this position. All duties are subject to the instruction of a direct line manager, or general manager, depending on the business needs. 

The ideal candidate will:
-Be available for an immediate start
-Be flexible with working shifts
-Have relevant experience in a similar role
-Have a great work ethic to bring to the team and excellent customer service

Roles and Responsibilities:

Customer Service – Customers should be tended to with courtesy and respect at all times. Their satisfaction is paramount to our business so a high level of customer service is required, from greeting them as they come in, helping them with enquiries or issues, and making sure they are happy as they leave.

Product and Stock – Making sure stock is replenished, displays are tidy and developing product knowledge to assist the customer and offer advice on items in the store.

Opening and closing duties as outlined by your line manager. Avoca values teamwork as a core responsibility for all staff, and team spirit with regard to leaving the workspaces tidy and stocked up for the next shift is very important.

Upselling – Offering advice, recommendations and alternatives to items that are sold out or unavailable in a subtle way, encouraging customers to browse, and offering information on all aspects of shop products.

Processing payments, competently taking refunds whilst delivering good customer service to offset a faulty product or wrong size.


Competencies:

 Customer Service – Going above and beyond for the needs of the customer.

Timekeeping – Adhere to the sick leave policy and absence policies, using correct notification methods (to a direct supervisor). Holidays should be pre-approved before booking.

Teamwork – Working as part of a team to ensure business goals and objectives are met.

Flexibility – The nature of the business is dependent on customer service which requires certain aspects of flexibility such as roster changes, cover on days that are short-staffed that may be in different areas of the store. Every effort shall be made to notify you of this insufficient time beforehand.

Perks of the job:
-Avoca Food and Coffee during breaks
-Daytime Hours
-Pension Opportunities
-Career Progression Opportunities


Does this sound like the job for you? If so, please email your CV to recruitment-avoca@avoca.com "General Assistant (include location:Ballsbridge, Dunboyne, Kilmacanogue, Molls Gap, Monkstown, Powerscourt & Rathcoole)" in the subject line. Thanks and good luck!