Returns

What Is Avoca's Returns Policy ?
If you don't like an item or it doesn't fit, you can return it to us within 30 days from date of purchase for a refund or exchange. Any returned goods must be in a re-saleable condition, unused / unworn, in its original packaging and have original labels attached.

**For Sale items any refund or exchange must take place within 12 days of purchase**


How Do I Return or Exchange Unwanted Items?
If you would like to return an item purchased online at Avoca.com, follow the steps in the following link: Click Here 
You will need your order number and the email that you used for your online purchase.

Please note that when using the link above for exchanging a product we are currently only able to offer colour or size exchanges for same product. If you'd like to exchange your purchase for a completely different item please contact our Customer Service by email online-avoca@avoca.com or phone +353 1 2746996.

Our address for returns is as follows:
Avoca Online Store
Unit 1
Riverside Business Park
Rathnew
Co Wicklow
Ireland
A67N732

The cost of returning unwanted items is at your expense and as we do not offer a collection service you should use your own carrier. We recommend that you use a carrier who can give you a “Proof of Posting”, as until the parcel is received by us at the above address, it will remain your responsibility.


My Item Was A Gift, So I Don’t Have The Order Number. What Should I Do?
If you received an online product as a gift and you'd like to return or exchange it, please let us know in advance by email online-avoca@avoca.com or phone +353 1 2746996. We will do our best to help solve the issue quickly and efficiently.


How Do I Return A Faulty Item / Order ?

If you think that a product you have purchased on Avoca.com is faulty, please contact us straight away before returning the item. You can contact us by email to online-avoca@avoca.com or call us: 00353 1 2746996.
 

When Will I Receive My Refund ?

Please allow up to 7 days for refunds to show up on your account, from the date we receive your return. We will refund you by the same method the original payment was received (eg a Credit Card payment will be refunds back onto the same card).

If you paid with a gift card, a new gift card will be issued for the amount of the credit and mailed to your billing address.


Other Information
The value of returns, exchanges or refunds is the value of the item at the time of purchase.

Gift Cards and Online Gift Vouchers are treated like cash and are exempt from the returns policy.

For more information, please email online-avoca@avoca.com.