What Is Avoca's Returns Policy?
Return or exchange unwanted item within 30 days of purchase (For sale items, any refund or exchange must take place within 14 days of purchase). Any returned goods must be unused/unworn and in the same condition as it was when you received it, must include all tags/ labels and be in its original packaging. The cost of returning unwanted items is at your expense and as we do not offer a collection service you should use your own carrier. We recommend that you use a carrier who can give you a “proof of posting”, as until the parcel is received by us, it will remain your responsibility.
How Do I Return or Exchange Unwanted Items?
- Simply complete the Avoca Online Returns Form included with your order to ensure we are able to quickly process your return or exchange, include this form with your return items. If you are missing the form you may find it here Return Form
- Make sure that all returned items are unused/unworn. Any items returned should be in the same condition as it was when you received it. Must include all tags or labels and be in its original packaging.
- The cost of returning unwanted items is at your expense and we recommend that you use a carrier who can give you a “proof of posting”, as until the parcel is received by us, it will remain your responsibility.
- Post parcel back to us. Our address for returns is as follows:
Avoca Online Store
Riverside Business Park
My Item Was A Gift, So I Don’t Have The Order Number. What Should I Do?
How Do I Return A Faulty / Incorrect Order?
When Will I Receive My Refund?
Please allow up to 21 days for refunds to show up on your account. We will refund you by the same method the original payment was received.
If you paid with a gift card, a new gift card will be issued for the amount of the credit and mailed to your billing address.
The value of returns, exchanges or refunds is the value of the item at the time of purchase. Gift Cards and Online Gift Vouchers are treated like cash and are exempt from the returns policy.
For more information, please email firstname.lastname@example.org