Delivery

Worldwide Delivery

Shipping Country Estimated Delivery Time Shipping Cost FREE Shipping available
Ireland 1-3 working days €5 FREE shipping on orders over €100.00
Northern Ireland 1-3 working days £5.95 FREE shipping on orders over £90
UK 2-4 working days £12.95 (Express 1-2 days)
£6.95 (Standard 2-3 days)
FREE shipping on orders over £100
Mainland Europe 2-6 working days €15 (Express 1-2 days)
€12 (Standard 2-5 days)
FREE shipping on orders over €125.00
USA & Canada 3-5 working days $22.95 USD FREE shipping on orders over $200 USD
Rest of World 3-6 working days €28 FREE shipping on orders over €175.00

*All delivery days are an estimate but are based on our current delivery success rates.
* T&Cs may apply. All Hampers are excluded from the Free Shipping Offer.

When will my order be processed?

Orders received on Weekdays up to 12 noon GMT will be processed and dispatched on the same working day. Orders received after 12 noon GMT on weekdays will be processed and dispatched on the next working day (this will be Monday for orders received after 12 noon on Fridays, or Tuesday if it's a bank holiday). Normally all products on our website are held in stock, but on the rare occasion that an item is out of stock, we will contact you with the expected delivery time. Once your order is dispatched, you will receive an email from us with a tracking number.

* A working day is Monday to Friday, excluding public holidays.
** Order processing may take longer during busy periods such as Christmas, Black Friday/Cyber Monday and during Sales.


What are the normal delivery times?

We deliver from Monday - Friday 9am-5pm (excluding Bank Holidays).


Can I track my delivery?

Yes, you can track your order online at DHL.


Do I have to sign for my order?

Yes, you will need to sign for your package.


How will I know that my order is ready to be delivered?

We'll send you a text message to let you know when your order is out for delivery (as long as you have provided your mobile phone number).
You can also track your delivery online at DHL.


What happens if I am not available when you try to deliver my order?

If you are not at home to accept the delivery, we'll leave a card with the courier's contact details. You can then give them a call to re-arrange delivery or arrange to collect your order.


What should I do if I haven't received my order, or I have a problem?

Please contact our Customer Service team with any questions.
Email: online-avoca@avoca.com or Phone: +353 1 2746996


Is my order subject to duty payments and customs?

All orders dispatched outside the EU are sent free of any Irish taxes. Products delivered to destinations outside the EU may be subject to taxes, fees, levies or other charges, which are imposed by local legislation.
The recipient of the products is responsible for all customs formalities for their export and import and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies and other charges. The recipient of the goods, not the person who ordered them, will receive a separate request for payment of these charges.

If you're ordering products to be delivered to someone else, please make sure they're aware they will be responsible for any additional charges. Unfortunately, we have no control over these charges and cannot predict what they may be, so we're unable to offer any assistance on these processes. We'd advise that you check the import charges applicable in any country before ordering products to be delivered there.

Free Shipping Offer

Shipping Country Estimated Delivery Time Shipping Cost FREE Shipping available
Ireland 1-3 working days €5 FREE shipping on orders over €100.00
Northern Ireland 1-3 working days £5.95 FREE shipping on orders over £90
UK 2-4 working days £12.95 (Express 1-2 days)
£6.95 (Standard 2-3 days)
FREE shipping on orders over £100
Mainland Europe 2-6 working days €15 (Express 1-2 days)
€12 (Standard 2-5 days)
FREE shipping on orders over €125.00
USA & Canada 3-5 working days $22.95 USD FREE shipping on orders over $200 USD
Rest of World 3-6 working days €28 FREE shipping on orders over €175.00

* T&Cs may apply. All Hampers are excluded from the Free Shipping Offer.

Returns Policy

Christmas Season Return Policy

We are extending our normal 30 day return policy during the Christmas season. Items shipped by Avoca.com between November 12th and December 13th may be returned until January 11th for a full refund, subject to regular return guidelines. This extension is only valid on full priced items, for sale items any refund or exchange must take place within 14 days of purchase.


What Is Avoca's Returns Policy?

Return or exchange unwanted item within 30 days of purchase (For sale items, any refund or exchange must take place within 14 days of purchase). Any returned goods must be unused/unworn and in the same condition as it was when you received it, must include all tags/ labels and be in its original packaging. The cost of returning unwanted items is at your expense and as we do not offer a collection service you should use your own carrier. We recommend that you use a carrier who can give you a "proof of posting", as until the parcel is received by us, it will remain your responsibility.


How Do I Return or Exchange Unwanted Items?

  1. Simply complete the Avoca Online Returns Form included with your order to ensure we are able to quickly process your return or exchange, include this form with your return items. If you are missing the form you may find it here Return Form
  2. Make sure that all returned items are unused/unworn. Any items returned should be in the same condition as it was when you received it. Must include all tags or labels and be in its original packaging.
  3. The cost of returning unwanted items is at your expense and we recommend that you use a carrier who can give you a "proof of posting", as until the parcel is received by us, it will remain your responsibility.
  4. Post parcel back to us. Our address for returns is as follows:

    Avoca Online Store, Unit 1
    Riverside Business Park
    Rathnew, Co Wicklow
    Ireland, A67N732



My Item Was A Gift, So I Don't Have The Order Number. What Should I Do?

We are happy to help. Please contact us in advance of returning your item.
Email online-avoca@avoca.com or phone us +353 1 274 6996.


How Do I Return A Faulty / Incorrect Order?

If the product you received is faulty or you received the wrong item, please contact us in advance of returning your item.
Email online-avoca@avoca.com or phone us +353 1 274 6996.


When Will I Receive My Refund?

Please allow up to 21 days for refunds to show up on your account. We will refund you by the same method the original payment was received. If you paid with a gift card, a new gift card will be issued for the amount of the credit and mailed to your billing address.


Additional Information:

The value of returns, exchanges or refunds is the value of the item at the time of purchase. Gift Cards and Online Gift Vouchers are treated like cash and are exempt from the returns policy.

For more information, please email online-avoca@avoca.com

Contact Details

For online or corporate order queries please contact our online customer service team


Tel: +353 1 274 6996
Email: online-avoca@avoca.com

Avoca Online Store
Unit 1
Riverside Business Park
Rathnew
Co Wicklow
Ireland
A67N732

If you’d like to contact a store or café, please find our list of locations HERE.

For all other queries please contact Avoca Head Office

Tel: +353 1 274 6900
Email: reception-avoca@avoca.com

Avoca Head Office
Kilmacanoge
Bray
Co. Wicklow
A98 PSP3