Christmas Feast Food Ordering FAQs

General Food Ordering Queries

What are the opening times for Avoca Food Markets?
Please see the food market opening times for each of our locations on the Avoca website, select location here
Can I get my food order delivered?
We do not currently offer delivery, but you can collect from your nearest Avoca store that offers this service.
Who do I contact if there's a problem with my order?
Please call the Food Market you ordered from to speak to a manager if you have any queries regarding your order. Alternatively, you can also contact our customer service team on

If the store have a query about your order, they may contact you by telephone.
Will my warm dishes come hot or do I need to heat them?
When you collect your order, all of the dishes will be cold. All you need to do is re-heat them at home!
Can I freeze leftovers?
Most of our main courses dishes (excluding salads, heroes, and sides) can be frozen. For information on specific items, please contact our Food Markets. Find an Avoca near you here.
What to do if I have dietary or allergen requirements?
Please review all allergen information before ordering and make us aware of any dietary concerns in the 'Chef Notes' section so we can try our best to accommodate you.
Where can I read the allergens information?
The allergens for each item will be listed below the product name and details.

Refunds/ Cancellations or Amendments

Can I add or edit my order once I've completed the online transaction?
Once you've completed your order and have received an order confirmation, you cannot edit your order. However, you can place a new order to include any new items, and we can refund you for any items on your orignal order that you no longer need.*
*Terms apply on refunds/amendments.
How do I cancel my order?

To receive a full refund, you must cancel your order within 3-working days (cancellations must be placed by 11 am).

To cancel your order, simply contact the store you ordered from directly or email you can contact our customer service team by emailing
How do I request a refund?
To request a refund, simply contact the store you ordered from directly or email 

If your refund request meets our terms & conditions for online food orders, the refund will be processed by the Food Market manager. Please allow up to 3-5 days before the refund appears in your bank. In certain situations this process may take longer depending the bank.