Shipping and Deliveries

 

We pride ourselves in handling your orders quickly; however, some orders may take longer than others. We do not ship on Saturdays, Sundays, or holidays. Orders received up to 12 noon GMT on a Friday will be processed that day. Orders after this time may not be processed until the following Monday. We will endeavour to get your order and products to you as soon as possible.

 

Orders may take up to ten working days from that date they are processed. Please note this is dependent on whether your item is in stock. Delivery dates cannot be guaranteed and may be disrupted by issues beyond the control of AVOCA.com (including, for example, interruptions of our transportation systems or the services provided by our carriers, your bank or credit card).

 

Items ordered together may not be shipped out on the same day, and occasionally, some items are temporarily out-of-stock. You will be alerted to any shipping delay at the time of order. Should there be any other delay associated with your order; you will be notified within 10 days after placing your order.

 

Tracking and Order Status

 

Once your order is dispatched our shipping partner DHL will issue a tracking number which will be emailed to you dispatch number. DHL is responsible for the shipping of your order. Should you have any queries on the progress or status of your order please contact DHL directly by clicking on the link provided in your email.

 

Additional shipping information:

We can only accept claims within 3 weeks of the shipping day as you will have received a tracking number to monitor the order process.

When you choose express delivery, depending on your location delivery may be sooner than the duration stated above.

 

Shipping Costs and Delivery Times:

 

To Ireland
DHL €3.95 (approx. £3.20/$4.60)

(Delivery time 1-2 days)


To UK & NI

DHL €4.95 (approx. £4/$5.80)

(Delivery time 4-5 days)

DHL Express €15 (approx. £12.10/$17.60)

(Delivery time 2-3 days)


To Europe 
DHL Road €9.50 (approx. £7.70/$11.10)

(Delivery time 4-5 days)

 

DHL Express €22 (approx. £17.80/$25.80)

(Delivery time 2-3 days)

 

To USA & Canada
DHL Express €20 (approx. £16.20/$23.40)

(Delivery time 3-4 days)

 

To Rest of the World:
DHL Express €30 (approx. £24.20/$35.20)

(Delivery time 4-5 days)

 

Important - Proof of Delivery

 

DHL often requires a signature as proof of delivery. Where a signature is required, online orders will not be released under any circumstances unless this signature is obtained. This is to ensure security. We therefore urge you to send the products to an address where there will be someone available to sign for the parcel. This will avoid unnecessary delays and inconvenience.

 

Please note that Countries outside the EU are EXEMPT of VAT. 

 

Customs & Excise Duties MAY APPLY to some countries. AVOCA.com is not responsible for the payment of these duties.

 

All AVOCA.com prices are quoted in Euro and your credit card company will calculate the exchange rate automatically.

Items ordered on AVOCA.com cannot be shipped to AVOCA Store Locations

 

Christmas Deliveries

 

Christmas is a time when there’s most pressure on delivery & courier companies. We will do our best to fulfil and have your order delivered for Christmas, but please allow at least 2 weeks to give yourself the best chance of not being disappointed. We cannot guarantee delivery. Only Santa can do that.

For more information, please email online@AVOCA.ie

Items ordered on AVOCA.com cannot be shipped to AVOCA Store Locations